Customer and local-business reviews
| Platform | Common application | Context to preserve |
|---|---|---|
| Google Maps / Business Profile | Local services, retail, hotels and restaurants | Business listing, location, publication date and review text |
| Business recommendations and customer feedback | Recommendations use a different format from a five-star review | |
| Yelp | Local-business experiences | Platform rules and recommendation status |
| Trustpilot | Business and transaction experience | Invitation/source context and business profile |
| Foursquare | Place-related feedback | Listing and available feedback format |
| Trusted Shops | Retail and ecommerce feedback | Seller versus product feedback |
A customer complaint about delivery is not automatically a product-quality issue. Keep the subject of feedback clear before combining it with other sources.
Travel, accommodation and hospitality channels
| Platform | Typical feedback | Useful distinctions |
|---|---|---|
| Tripadvisor | Accommodation, restaurants and attractions | Traveller narrative, business category and experience date if available |
| Booking.com | Accommodation feedback | Booking context, property score and textual comments |
| Airbnb | Accommodation and host feedback | Listing and stay context; access depends on available records |
| Expedia | Accommodation experience | Property, period and source-specific score |
| Agoda | Accommodation experience | Property and rating scale |
These channels have different audiences, eligibility rules and score calculations. A combined report should retain source-level information. A supported channel may have no reviews in the selected period.
Read the hotel platform analysis guide for a worked comparison framework.
Employee, software and app feedback
| Audience | Channels | Questions the analysis can help investigate |
|---|---|---|
| Employees and candidates | Glassdoor; Indeed | Which workplace themes recur? What differs by role or period? |
| Software customers | G2; Capterra | Are onboarding, usability, support or feature gaps recurring concerns? |
| App users | Apple App Store; Google Play | Which bugs, journeys and feature requests appear repeatedly? |
Employee reviews need different handling from public customer comments. Protect confidentiality and avoid trying to identify anonymous contributors. App reviews should retain operating system and version information where those fields are available.
What “supported” means in practice
The channels above are described in ReviewsBlender’s service material. Before starting, we verify the business or product, relevant listings, the period and accessible feedback. Historical depth, private records, direct publishing permissions and fields available can differ by source.
Support for analysis is not a promise of unrestricted scraping, a direct partnership with each platform or permission to republish every review. We agree an appropriate collection route and report scope. Send business/listing links; do not send account passwords in an enquiry.
Healthcare, education and government feedback can require a bespoke arrangement. Agree data minimisation, access, reporting and retention requirements before transferring confidential material. Contact us to establish whether a particular source and project can be supported.
Choose the sources that matter to the decision
Start with where your audience leaves meaningful feedback and where prospective customers research the business. Include important sources with mixed or negative feedback; selecting only favourable channels produces a distorted picture.
For a restaurant, local and dining feedback may be most relevant. An HR team needs workplace feedback; an app team needs the app stores. A group can combine these perspectives without treating them as interchangeable votes.
ReviewsBlender produces a human-validated intelligence report for $99 one-off, delivered within 24–72 hours. Ongoing monitoring costs $59/month and delivers weekly intelligence reports with review response suggestions. Coverage is checked for your business before analysis begins.
Frequently asked questions
Are these official integrations or partnerships?
This page describes analysis coverage, not a claim of endorsement or a direct integration with every platform. Available collection routes and permissions are checked for each project.
Can you analyse another feedback source?
Ask us with the source, business and intended use. Additional or private sources require a suitability and handling check before they are included.
Sources and further reading
- About ReviewsBlender and editorial standards
- Google: improving local ranking
- Google Play Console: analysing ratings and reviews
External product and policy information checked on 1 November 2026. Product descriptions are vendor documentation; recommendations and interpretations are ReviewsBlender’s. Linked policies take precedence if they change.
Find out what your reviews are telling you
ReviewsBlender produces a human-validated intelligence report for $99 one-off, delivered within 24–72 hours. Ongoing monitoring costs $59/month and delivers weekly intelligence reports with review response suggestions. Coverage is checked for your business before analysis begins.
No setup fees. Cancel monthly monitoring any time. At least 3 actionable insights in your report, or a refund.