Google Business Profile · Local SEO · Maps Ranking

Google Business Profile Optimisation

Your GBP listing is the single highest-traffic touchpoint most hospitality businesses have online. Here's what actually moves the needle for local pack ranking.

Start free trial Book a demo

Why GBP matters more than your website

For most restaurant and hospitality searches, the local pack (the map with 3–5 business listings) appears above all organic website results. A potential customer searching "best Indian restaurant Reading" will see local pack results before any website — and most won't scroll past the pack. Your GBP listing determines whether you appear in that pack, what position you hold, and how your listing looks when a customer clicks through.

Optimising your GBP is not an optional marketing task. For a hospitality business, it is one of the highest-ROI activities available.

GBP optimisation checklist

Profile completeness

Photos

Reviews and Q&A

Category selection: the most impactful setting

Your primary GBP category is the strongest single ranking signal in the local pack algorithm. "Restaurant" is too generic — it puts you in competition with every eating establishment in the area. "Indian Restaurant", "Thai Restaurant", "Pizza Restaurant" — the more specific, the more relevant Google considers you for that type of search.

Business typeRecommended primary categoryExample secondary categories
Indian restaurant / takeawayIndian RestaurantTakeaway Restaurant, Buffet Restaurant, Delivery Restaurant
Pub with foodPubBar, British Restaurant, Gastropub
Italian restaurantItalian RestaurantPizza Restaurant, European Restaurant
Hotel with restaurantHotelRestaurant, Bar, Event Venue
Coffee shop / caféCoffee ShopCafé, Breakfast Restaurant, Sandwich Shop

Review velocity: the signal most businesses miss

A business that gathered 300 reviews over 5 years and has not received one in 12 months will rank lower than a competitor with 80 reviews acquired over the past 6 months. Google's algorithm treats review velocity — the ongoing rate of new reviews — as a freshness and activity signal. This is why maintaining consistent review generation matters as much as the total count.

Target: at minimum 3–5 new Google reviews per month for a single-site hospitality business. A high-volume restaurant or pub should aim for 10–20 per month.

The Q&A section: an underused and misunderstood feature

The GBP Q&A section allows any Google user to ask a question about your business — and any Google user to answer it. This means incorrect information can appear on your listing from third parties. Businesses should:

Frequently asked questions

What is the most important GBP category for a restaurant?

The primary category — set it as specific as possible. "Indian Restaurant" outranks "Restaurant" for relevant searches. You can add up to 9 secondary categories to capture additional query types.

How many photos should a restaurant have on GBP?

Target 50+ across exterior, interior, food, and atmosphere. Businesses with over 100 photos receive significantly more map views and direction requests. Add new photos monthly — fresh images signal activity.

Does review velocity affect local pack ranking?

Yes. Google treats ongoing review velocity as a freshness and activity signal. A business receiving 5–10 new reviews per month will outrank a competitor with more total reviews but no recent ones.

What is the GBP Q&A section and how should businesses manage it?

Any Google user can post questions and answers on your listing. Monitor it monthly, post your own Q&As for common questions, and flag incorrect third-party answers. Unmonitored Q&A sections often contain outdated or wrong information.

Monitor and respond to Google reviews automatically

ReviewsBlender surfaces new Google reviews as they arrive, tracks rating trends, and helps you respond consistently — keeping review velocity up and your GBP listing competitive.

Start free trial Book a demo

Related guides

How to Get More Google Reviews  ·  Competitor Benchmarking  ·  Displaying Reviews on Your Website